Shipping policy

Shipping Policy

We process all orders within 24–48 hours (Monday to Friday). Once your order is shipped, you will receive a confirmation email with tracking details.

Shipping times may vary depending on your location:

Spain: 1–3 business days
Europe: 3–7 business days

Please note that delivery times are estimates and may be affected by external factors such as courier delays or high demand periods.

Shipping costs are calculated at checkout based on your location and order size. Free shipping may be available on selected orders or promotions.

We currently ship across Spain and selected European countries. If your country is not available at checkout, please contact us and we’ll do our best to assist.

Orders are shipped with trusted carriers to ensure fast and secure delivery. Once the order has been dispatched, NIVA Energy is not responsible for delays caused by the courier.

If your order arrives damaged or you experience any issues, please contact us within 48 hours of delivery at [your email], including your order number and photos if applicable.

Please ensure your shipping address is correct at checkout. NIVA Energy is not responsible for orders shipped to incorrect addresses provided by the customer.