Política de reembolso

We accept returns within 30 days of delivery.

To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a tracked shipping service, as we are not responsible for lost return shipments.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within a reasonable number of days.

No Restocking Fees
We do not charge any restocking fees for returned items.

Exchanges
If you need to exchange an item, please contact us at sales@nivaenergy.com and we will assist you.

Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number and photos, and we will resolve the issue as quickly as possible.

Contact
For any return-related questions, please contact us at:
sales@nivaenergy.com